Delivery

Zagros Furniture will deliver your order to the delivery address given at the time you place your order. Delivery will be made as soon as possible after your order is accepted dependent on the lead time of the product. You will be notified when the goods come into stock for goods that require ordering and on dispatch for stock items. Available stock is usually delivered within 3-7 days. You will become the owner of the goods you have ordered when they have been delivered to you and full payment has been received.

Delivery dates acknowledged by Zagros Furniture are non-binding estimates only, based upon the best available information concerning manufacturers lead times and transportation schedules. Estimated delivery dates will be considered as accepted by the buyer unless disagreement is notified to the Company in writing within three days of order placement. Special delivery conditions requested by the buyer should be given in writing at the time of order placement and will be considered by the Company and if necessary conditions and charges may change accordingly. From delivery or placement into storage all risks for the goods pass to the buyer.

Orders that include several different items or multiple quantities: the items will be grouped together and, when everything is ready, one delivery will be made.

 

Delivery Charges

We are offering free delivery on orders over £1000 in most areas in England addresses. 

For sets or orders over £250 – charges depend on the postcode of the delivery address:

• Postcodes in Birmingham & the Home Counties – Free.
• Postcodes in the rest of England – £30 – £50 depends on distance.
• Postcodes in Wales and Scotland – £80

Your delivery will be carried out by Zagros Furniture’s own delivery service or by a reputable and established carriage company to the standards expected by Zagros Furniture.

 

Taking Upstairs Service

All wardrobes are fully assembled and our team responsible to deliver them to your bedroom in a 1st floor, unless that they are not fit your doorway or stairwell. Moreover, we will provide taking upstairs service for 2nd or 3rd floor as well, but you need to notify us about it before delivery. you need to pay our labourers £10 for each 2-door wardrobe and each more floor. For example, for taking a 4-door wardrobe to 2nd floor, you need to pay £20. This payment is not belonging to our company and it is just for labourers.

 

Returns

Goods that have been specially made to order in a specific finish or blue, pink or multi-color cannot be returned. This is in accordance with clause 13 of the Consumer Protection (Distance Selling) Regulations 2000 and clause 28(b) of the Consumer Contracts Regulations 2013. ‘Made to order’ items are defined as items that are specially produced based on a customer’s choice of finishes as ordered, and put into production as per these specifications.

If your order is received damaged or defective, then a replacement will be manufactured and delivered as replacement as soon as possible.

PLEASE ONLY PLACE YOUR ORDER IF YOU ARE SURE THAT THE ITEM AND FINISH IS RIGHT FOR YOUR NEEDS AS YOU WILL NOT BE ABLE TO CHANGE THE ORDER AFTER THE ITEM HAS BEEN ENTERED INTO PRODUCTION OR BECAUSE IT IS DIFFERENT TO WHAT YOU EXPECTED FOLLOWING DELIVERY, UNLESS OF COURSE WE HAVE NOT SUPPLIED THE CORRECT ITEM OR SPECIFICATION AS PER THE ORDER CONFIRMATION. ALSO, IT IS IMPERATIVE FOR YOU TO CHECK ACCESS INTO YOUR PROPERTY AS DELIVERY WILL BE ACTIONED ON THE BASIS THAT YOU HAVE CHECKED THE DIMENSIONS OF THE ITEM YOU WISH TO ORDER AND THAT IT FITS THROUGH ALL DOORWAYS, STAIRWELLS AND WITHIN THE AREA OF INTENDED USE. ZAGROS FURNITURE IS NOT RESPONSIBLE FOR THIS STIPULATION WITHIN YOUR ORDER PROCESS.

If you would like to return or exchange a standard product where no finish options have been specified by you, please contact us within 3 calendar days of receiving your order. You must return or exchange goods within 14 calendar days of cancellation but Zagros Furniture is not responsible for any item that is not returned in the manner set forth below.

The product you return must be in new, unused, condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item or signs of any wear. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. Goods can be returned to our store or, if required, we can arrange for the unwanted product to be collected at your cost. The cost of returning any unwanted products will be the responsibility of the buyer. Please ensure you keep all the original packaging and carefully repackage the item for transit as it is also the buyer’s responsibility to insure the goods for transit.

Where items are large or fragile (as determined by Zagros Furniture) we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of this service onto the Customer. This transportation charge will be charged each time the Customer accepts a returns collection date but then subsequently fails to meet it.

The value of all accurately returned, unwanted products will be credited to the original purchaser’s credit or debit card minus any relevant collection charges within 14 days of receipt by us of the return.

In the event of your order being received in a faulty or damaged condition, please notify us as soon as possible after you have received your goods as no claim for a replacement for damaged or missing goods can be made after three days; the manufacturer’s standard warranty on faulty goods remains valid beyond this period. Any claims regarding damaged/defective items must be made initially by informing us through the Contact page.

 

Changes to Our Delivery and Returns

We reserve the right to change this online policy at any time and will do so by posting the revised version on this page.

 

Policy Date: 22/02/2022